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How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number on the courier’s website to monitor your delivery status in real time.
What should I do if my order hasn’t arrived?
If your order is delayed beyond the estimated delivery time, please contact our customer support team with your order number. We’ll investigate and provide an update or arrange a replacement if needed.
Can I change or cancel my order?
Orders can only be modified or canceled within 1 hour of placing them. Please contact our support team immediately if you need to make changes; after this window, we cannot guarantee changes as your order may already be processing.
What if I received the wrong product?
If your order arrives with the wrong item or is damaged, please contact us within 48 hours with a photo of the product and packaging. We’ll quickly arrange a replacement or refund to resolve the issue
How long does delivery take?
Delivery times vary by location but typically range from 3 to 7 business days. You’ll receive a tracking number once your order ships so you can monitor its progress.
Do you offer international shipping?
Yes, we ship worldwide! Delivery times and shipping fees vary depending on your country. Please check our Shipping Policy for detailed information.
Can I change my delivery address after placing an order?
If you need to update your delivery address, please contact us within 1 hour of placing your order. After that, we may not be able to change the address as the order might already be processed.
What happens if I’m not home when my package arrives?
If you’re unavailable during delivery, the courier may leave a notice with instructions for pickup or attempt redelivery. Please check the tracking information for details or contact the courier directly
What is your return policy?
We accept returns within 30 days of purchase for unopened and unused products. Please contact our support team to initiate the return process.
How do I return a product?
Contact our customer service to receive a return authorization and instructions. Pack the item securely and send it back using the provided guidelines.
When will I get my refund?
Refunds are processed within 7-10 business days after we receive and inspect the returned item. The refund will be issued to your original payment method.
Can I return a used product?
For safety and hygiene reasons, we do not accept returns of opened or used products unless they are defective or damaged upon arrival
What payment methods do you accept?
We accept all major credit cards, debit cards, and PayPal. All transactions are secured with encryption for your safety.
Can I use multiple promo codes on one order?
Only one promo code can be applied per order. Make sure to choose the best offer before checkout to maximize your savings.
How do I apply a promo code?
Enter your promo code in the designated field during checkout and click “Apply.” The discount will be reflected in your order total immediately.
Do promo codes have expiration dates?
Yes, all promo codes have expiration dates. Be sure to use them before they expire to enjoy the discount
How long should I leave the cream on?
Leave the cream on the skin for up to 2 hours for maximum numbing effect before wiping it off.
Can I use the cream on all parts of the body?
Yes, it’s safe for most areas, including sensitive spots like piercings, tattoos, and waxing areas. Avoid contact with eyes and mucous membranes.
How often can I apply the cream?
Do not apply more than twice within a 24-hour period. Follow the instructions carefully to avoid irritation.
Are there any side effects?
Some users may experience mild redness or irritation. If you notice severe reactions, discontinue use and consult a healthcare professional
How do I create an account?
You can create an account during checkout or by clicking the “Sign Up” button on the homepage for faster future orders.
Can I view my past orders?
Yes, once logged in, go to “My Account” and select “Order History” to view all your previous purchases.
I forgot my password. What should I do?
Click on “Forgot Password” at login, enter your email, and follow the instructions to reset your password.
How do I update my account information?
Log in to your account and navigate to “Profile Settings” to update your contact info, shipping address, or payment methods.